Privacy Policy arai333

1 Introduction and Scope

This Privacy Policy is issued by arai333, an online gambling platform operating under an international licence. This Policy applies to all individuals who use arai333's services, including registered players, website visitors, and anyone who interacts with our platform through any channel provided.

By registering an account or continuing to use the arai333 platform, you acknowledge that you have read, understood, and agreed to the terms stated in this Privacy Policy. If you do not agree with any provision herein, you are advised to stop using our services.

2 Information We Collect

arai333 collects various categories of information required to operate our services safely and comply with legal requirements. These categories of information are as follows:

• Registration Information: Full name, date of birth, identification card number (MyKad), email address, mobile phone number, and account password.
• Financial Information: Details of the deposit and withdrawal methods used, such as Touch 'n Go eWallet, DuitNow, FPX, Boost, as well as crypto wallet information (USDT, BTC, ETH). Full account numbers are not stored on our servers.
• Identity Verification Documents: A copy of your MyKad or equivalent document for account verification (KYC) purposes in accordance with international licence requirements.
• Technical Information: IP address, device type, web browser, operating system, cookie data, and login session records.
• Gaming Activity Data: Betting records, game history, deposits, withdrawals, and bonuses claimed.
• Communications: Records of correspondence with the customer support team via live chat or email.

We only collect information that is genuinely necessary. If you do not provide the required information during registration, we may not be able to process your account or transactions.

3 Purpose of Information Use

The personal information we collect is used solely for legitimate and transparent purposes. Such use covers the following:

• Processing new account registrations and verifying player identity in accordance with the established KYC procedures.
• Processing deposits and withdrawals through supported payment methods, with a minimum deposit of RM50 and a minimum withdrawal of RM100.
• Managing bonuses and promotions, including a 120% welcome bonus of up to RM500, as well as the arai333 VIP programme.
• Providing 24/7 customer support in Malay and English via live chat and email.
• Monitoring account activity to detect fraud, money laundering, or platform abuse.
• Meeting legal obligations and reporting requirements under our international licence.
• Sending account-related notifications, current promotions, and the latest service information.
• Improving the user experience based on analysis of platform usage patterns.

4 Sharing Information with Third Parties

arai333 does not share member personal information with third parties except in the circumstances specifically stated below:

• Payment Service Providers: Transaction information that needs to be shared with payment processors such as e-wallet providers and crypto platforms to enable deposits and withdrawals to be processed.
• Game Software Providers: Minimum information required to operate online games through providers such as PG Soft, Pragmatic Play, JILI, and Spribe.
• Regulatory Bodies: Information required by international licensing bodies or lawful authorities in accordance with legal powers.
• Law Enforcement: Where ordered by a court or competent government agency based on valid legal process.

All third parties that work with arai333 are subject to strict data confidentiality agreements. They are only permitted to process your information in accordance with arai333's instructions and solely for the agreed purposes.

5 Cookies and Tracking Technologies

The arai333 website uses cookies and equivalent tracking technologies to improve your browsing experience. Cookies are small text files stored on your device when you visit our website.

• Session Cookies: Used to maintain your login status throughout an active session and are deleted when the browser is closed.
• Preference Cookies: Store your personal settings such as preferred language and display layout.
• Analytics Cookies: Help us understand how users interact with the platform for the purpose of continuous improvement.
• Security Cookies: Help detect suspicious activity and protect your account from unauthorised access.

You can control or disable cookies through your browser settings. However, some platform features may not function properly if cookies are disabled.

6 Security Measures

arai333 implements multiple layers of technical and organisational security controls to ensure your personal information remains protected at all times:

• Data-in-transit encryption using 256-bit TLS/SSL protocols on all pages and API endpoints.
• Two-factor authentication (2FA) that members can enable for an additional layer of protection.
• Round-the-clock system monitoring to detect unauthorised access attempts.
• Login attempt limits to prevent brute-force password attacks.
• Password storage in hashed form using current industry-standard algorithms.
• Regular security audits by independent parties to identify and address system vulnerabilities.

7 Cross-Border Data Transfers

As arai333 operates under international licensing, your personal data may be processed or stored on servers located outside Malaysia. Such transfers are only carried out when necessary for service purposes and are subject to contractual protections that ensure a level of security equivalent to that provided under this policy.

All cross-border data transfers are carried out to strict security standards and comply with the international licensing requirements held by arai333.

8 Data Retention Period

arai333 does not retain your personal information for longer than necessary. Generally, data is kept for as long as your account is active and for a reasonable period after account closure to meet legal requirements, dispute resolution, and contractual compliance.

• Active Account Data: Retained for as long as your account remains active and in use.
• Post-Account Closure Data: Retained for the period required by applicable laws, including financial records for audit purposes.
• Communication Logs: Customer support communication records are retained for reference and dispute resolution.

Once the specified retention period has ended, your data will be securely disposed of in accordance with industry-standard procedures.

9 Your Privacy Rights

As a data subject, you have the following rights regarding the personal information we hold. To exercise any of these rights, contact our 24/7 support team via live chat or email at [email protected].

10 Changes to This Policy

arai333 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in services, legal requirements, or current industry practices. Any material changes will be communicated to registered members via email or in-platform notifications.

The effective date shown at the top of this document indicates the latest version of this policy. Continued use of the arai333 platform after changes are published will be considered acceptance of the updated terms. We encourage you to review this page periodically.

11 How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, the arai333 team is ready to assist you through the following channels:

• Live Chat: 24/7 support is available directly via the chat icon on the arai333 platform in Malay and English.
• Email: Send your enquiry to [email protected] and our team will review it promptly.

All privacy-related requests will be processed in accordance with arai333's internal procedures. We aim to respond to every request submitted with care.